JARKI is NOT responsible for any delays in delivery of a package once it has been dropped off to the mail carrier. We are also NOT responsible for any damage caused by the mail carrier while in transit to its final destination. If you are having trouble receiving a package that is running late, you may contact them for more information about your package. Please keep in mind that we have the EXACT SAME information that you do about your package, no more and no less. Use the tracking number provided to you via email to refer to your package when contacting the respective mail carrier.

Please contact us within 3 days if you receive a damaged item.  Our agent will require photos of the box, the packing & the items. We understand how frustrating this can be, and we will work with you to resolve the issue as quickly as possible. We will send you instructions and will process your claim – processing time is about 1-2 weeks.  

Additionally, International customers are responsible for any customs fees, import taxes, or shipping surcharges imposed by their country. We recommend checking with your local customs office for more information before placing an order.